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Privacy Policy

This Privacy Policy (hereinafter - the Privacy Policy) applies to all information that eLOK may receive about the User while using the site of eLOK programs and products.

1. DEFINITION OF TERMS

  • 1.1 The following terms are used in this Privacy Policy:
    • 1.1.1. “Administration of the eLOK site (hereinafter referred to as the Site Administration)” - authorized site management personnel acting on behalf of Lok IT SAS who organize and (or) process personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) committed with personal data.
    • 1.1.2. “Personal data” - any information relating directly or indirectly to a specific or determinable individual (subject of personal data).
    • 1.1.3. “Processing personal data” - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
    • 1.1.4. “Confidentiality of personal data” - a requirement for the Operator or other person who has gained access to personal data to comply with the requirement not to allow their dissemination without the consent of the subject of personal data or the presence of any other legal basis.
    • 1.1.5. “User of the website of the online store (hereinafter referred to as the User)” is a person who has access to the Site through the Internet and uses the Website of the online store.
    • 1.1.6. “Cookies” - a small piece of data sent by the web server and stored on the user's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.
    • 1.1.7. "IP address" - a unique network address of a node in a computer network built over IP.

2. GENERAL PROVISIONS

  • 2.1. Use by the User of the site means acceptance of this Privacy Policy and the conditions for processing the User’s personal data.
  • 2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site
  • 2.3. This Privacy Policy applies only to the eLok site which does not control and is not responsible for third party sites to which the User can click on the links available on the eLok site
  • 2.4. The site administration does not verify the accuracy of the personal data provided by the user of the site

3. SUBJECT OF PRIVACY POLICY

  • 3.1. This Privacy Policy establishes the obligations of the Site Administration to not disclose and ensure the regime for protecting the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the site or when placing an order for the purchase of goods.
  • 3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out the registration form on the eLOK Website in the Order section and includes the following information:
    • 3.2.1. surname, first name of the User;
    • 3.2.2. User telephone number;
    • 3.2.3. email address (e-mail);
  • 3.3. The site protects Data that is automatically transmitted during the viewing of ad units and when visiting pages on which the statistical script of the system is installed ("pixel"):
    • • IP address;
    • • information from cookies;
    • • information about the browser (or other program that provides access to the display of advertising);
    • • access time;
    • • address of the page on which the ad unit is located;
    • • referrer (previous page address).
    • 3.3.1. Disabling cookies may result in the inability to access parts of the site that require authorization.
    • 3.3.2. The site collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.
  • 3.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to reliable storage and non-distribution, except as provided in paragraphs. 5.2. and 5.3. of this privacy policy.

4. OBJECTIVES OF COLLECTING USER PERSONAL INFORMATION

  • 4.1. The Administration of the site may use the User’s personal data in order to:
    • 4.1.1. Identification of the User registered on the site for registration and (or) conclusion of the Sale and Purchase Agreement using the eLok distance method.
    • 4.1.2. Providing the User with access to the personalized resources of the Site.
    • 4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Site, the provision of services, processing requests and applications from the User.
    • 4.1.4. Determining the location of the User to ensure security, prevent fraud.
    • 4.1.5. Confirmations of the accuracy and completeness of personal data provided by the User.
    • 4.1.6. Creation of an account for making requests, if the User has agreed to create an account.
    • 4.1.7. Notifications by the Site User about the status of the Request.
    • 4.1.8. Providing the User with effective customer and technical support in case of problems associated with the use of the Site.
    • 4.1.9. Providing the User with his consent, product updates, special offers, pricing information, newsletters and other information on behalf of the site.
    • 4.1.10. Implementation of promotional activities with the consent of the User.
    • 4.1.11. Providing the User with access to the sites or services of partners in order to obtain products, updates and services.

5. WAYS AND TERMS OF PROCESSING PERSONAL INFORMATION

  • 5.1. Processing of the User’s personal data is carried out without any time limit, by any legal means, including in personal data information systems using automation tools or without using such tools.
  • 5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the Site
  • 5.3. The User’s personal data can be transferred to authorized bodies of state power only on the grounds and in the manner prescribed by law.
  • 5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.
  • 5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
  • 5.6. The site administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

6. OBLIGATIONS OF THE PARTIES

  • 6.1. The users obligations:
    • 6.1.1. Provide information about personal data necessary to use the Site.
    • 6.1.2. Update, supplement the provided information about personal data in case of change of this information.
  • 6.2. The site administrations obligations:
    • 6.2.1. Use the information received solely for the purposes specified in paragraph 4 of this Privacy Policy.
    • 6.2.2. Ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transmitted personal data of the User, with the exception of clauses 5.2. and 5.3. of this Privacy Policy.
    • 6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.
    • 6.2.4. Block personal data related to the relevant User from the moment of contacting or requesting the User or his legal representative or authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.

7. RESPONSIBILITY OF THE PARTIES

  • 7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of France, with the exception of cases provided for in paragraph. 5.2., 5.3. and 7.2. of this Privacy Policy.
  • 7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:
    • 7.2.1. It became public before its loss or disclosure.
    • 7.2.2. It was received from a third party until it was received by the Site Administration.
    • 7.2.3. It was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

  • 8.1. Before applying to the court with a claim for disputes arising from the relationship between the Site User and the Site Administration, it is mandatory to submit a claim (a written proposal for the voluntary settlement of the dispute).
  • 8.2. The receiver of the claim, within 30 calendar days from the date of receipt of the claim, shall notify the claimant in writing of the results of the consideration of the claim.
  • 8.3. If an agreement is not reached, the dispute will be referred to the judicial authority in accordance with applicable law.
  • 8.4. The current legislation applies to this Privacy Policy and the relationship between the User and the Site Administration.

9. ADDITIONAL TERMS

  • 9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.
  • 9.2. The new Privacy Policy comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the Privacy Policy.
  • 9.3. All suggestions or questions about this Privacy Policy should be reported. Contact : [email protected]
  • 9.4. The current Privacy Policy is available at www.elok.bike/policy/privacy.